Contact information

Effective date: August 30, 2026

We are available to assist with products, orders, shipping, returns, privacy requests, and general questions.

Contact Details

Legal entity: ZORVELLA COMMERCE LLC
Entity type: LLC
Business address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Phone: +1 505-528-5171
Email: support@lilipetcare.com
Website: https://lilipetcare.com

Support Hours

Monday through Friday, excluding public holidays.

Response Time

We aim to respond within 1–2 business days. Response times may be longer during holidays and high-volume periods.

Order Questions

When contacting us about an existing order, include:

Your order number.
The email address used at checkout.
A brief description of your question.

Damaged, Defective, or Incorrect Items

Include clear photographs of the product and shipping packaging. Keep the product and packaging until we complete our review.

Returns

Do not send a return without approval. Contact us first to receive return instructions. The return address is ZORVELLA COMMERCE LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. Do not use the address shown on the original shipping label as a return address unless we specifically instruct you to do so.