Privacy policy

Effective date: August 30, 2026

ZORVELLA COMMERCE LLC ("LiliStore," "we," "us," or "our"), an LLC, operates this online store and website, including its content, products, features, tools, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit https://lilipetcare.com, place an order, create an account, contact us, or otherwise use the Services.

Our store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer the Services.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order history, payment status, returns, refunds, fulfillment, and shipping information.
Payment information. Payments are processed by Shopify and supported payment providers. We do not directly store complete payment-card information.
Account information, such as login details, preferences, and saved information if you create a customer account.
Customer-support information, including messages, photographs, attachments, and other information you provide when contacting us.
Device and usage information, such as IP address, browser, device, operating system, network information, pages viewed, links clicked, and interactions with the Services.
Marketing and advertising information, such as communication preferences, promotional interactions, and information used to measure or personalize advertising where permitted.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form, communicate with us, or otherwise provide information.
Automatically through cookies, pixels, local storage, and similar technologies.
From Shopify and providers supporting payments, fraud prevention, fulfillment, shipping, analytics, security, customer service, advertising, and marketing.
From business partners and other third parties where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

Process, fulfill, deliver, and manage orders.
Process payments, returns, refunds, cancellations, and other transactions.
Provide order confirmations, shipping updates, and customer support.
Create, maintain, and secure customer accounts.
Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents.
Operate, troubleshoot, analyze, and improve the Services, products, and customer experience.
Send marketing communications where permitted and honor opt-out requests.
Provide and measure relevant advertising where permitted.
Meet legal, tax, accounting, recordkeeping, and regulatory obligations.
Enforce our terms, resolve disputes, and protect our customers, business, property, and rights.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to:

Shopify and its affiliated service providers.
Payment processors and financial-service providers.
Fulfillment, warehouse, shipping, and delivery providers.
Providers supporting hosting, analytics, security, customer service, communications, advertising, and marketing.
Professional advisers, insurers, auditors, regulators, law enforcement, courts, and government authorities where required or permitted by law.
A buyer, investor, lender, adviser, or other relevant party in connection with a proposed or completed business sale, merger, financing, reorganization, or similar transaction.
Other parties at your direction or with your consent.

We do not disclose personal information to third parties for their own purposes except as described in this Privacy Policy, at your direction, or as permitted or required by law.

Shopify

Shopify processes personal information to provide and improve the commerce services used by our store. Information you submit through the Services may be transmitted to Shopify and providers located in countries other than where you live. To learn more about Shopify's processing practices, review Shopify's Consumer Privacy Policy.

Cookies and Similar Technologies

We and our providers may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, understand traffic and performance, prevent fraud, measure marketing, and provide relevant advertising where permitted.

You may control certain technologies through your browser settings and any privacy controls displayed on our website. Blocking certain cookies may affect website functionality. Where required, we request consent before using non-essential cookies.

Targeted Advertising and Privacy Choices

Depending on where you live and the laws that apply, you may have the right to opt out of certain targeted advertising or the sale or sharing of personal information as those terms are defined by applicable law. Where available, use the Your Privacy Choices link displayed on our website or email support@lilipetcare.com.

You can unsubscribe from promotional emails by using the unsubscribe link in the message. Even after opting out of marketing, you may still receive non-promotional communications about orders, accounts, security, or customer-service requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain transaction and business records, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the type of information and the purpose for which it is processed.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age at which they can legally provide consent in their jurisdiction. If you believe a child has provided personal information to us, contact us so we can review the request and take appropriate action.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a portable copy of certain personal information.
Restrict or object to certain processing.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising or data sharing.
Appeal certain decisions concerning a privacy request.

These rights are not absolute and may be subject to verification, legal exceptions, and applicable limitations. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email support@lilipetcare.com with the subject line Privacy Request. Describe your request and the email address associated with your account or order. We may need to verify your identity before completing the request. If you use an authorized agent, we may request evidence of the agent's authority and verification of your identity where permitted.

International Processing

Shopify and other providers may process personal information in countries other than where you live. Where required by applicable law, appropriate safeguards will be used for international transfers.

Third-Party Links

The Services may contain links to third-party websites or services. We do not control and are not responsible for their content, privacy, availability, or security practices. Review the privacy policy of any third party you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, our practices, technology, or legal obligations. We will publish the revised version on this page and update the date above. Additional notice will be provided where required by law.

Contact Us

ZORVELLA COMMERCE LLC
Entity type: LLC
Business address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Phone: +1 505-528-5171
Email: support@lilipetcare.com
Website: https://lilipetcare.com