Shipping policy
Effective date: August 30, 2026
Order Processing
Orders are typically processed within 1–5 business days. Business days are Monday through Friday, excluding public holidays.
Processing may require additional time during holidays, promotions, high-volume periods, product shortages, or when payment or address verification is required.
If we cannot ship within the stated processing period, we will provide notice and available options as required by applicable law. Depending on the circumstances, those options may include agreeing to a revised shipment date or canceling the affected order for a prompt refund.
Shipping Destinations
LiliStore currently ships to eligible addresses in the United States. Product and shipping availability may vary by destination. The shipping methods available for a particular address are displayed at checkout.
Estimated Delivery Time
Most orders are expected to arrive approximately 10–15 business days after dispatch.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, public holidays, high-volume periods, address problems, and remote destinations may affect delivery.
Items from the same order may ship separately and arrive in multiple packages.
Shipping Costs
The shipping charge displayed at checkout applies to your order. Free or promotional shipping applies only when expressly displayed on the website or at checkout.
Order Tracking
When tracking information becomes available, it will be sent to the email address used at checkout. Tracking information may take several business days to update after dispatch.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Contact support@lilipetcare.com immediately if you notice an error. We cannot guarantee an address change after processing or fulfillment has started.
Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.
Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery area, mailbox, and any secure delivery location.
- Ask household members or neighbors.
- Review any delivery photograph or carrier notice.
- Contact the shipping carrier.
- Email us with your order number and the email address used at checkout.
We will review the available tracking information and assist where reasonably possible. A carrier's delivered status does not automatically establish eligibility for a refund, but it does not limit any rights available under applicable law.
Lost Packages
If tracking has not updated for an extended period or a package appears lost in transit, email us with your order number. We will review the shipment with the applicable fulfillment and delivery providers before determining the available resolution.
Damaged Packages
If an order arrives damaged, email us promptly and include:
- Your order number.
- Photographs of the product.
- Photographs of the shipping packaging.
- A brief description of the damage.
Do not discard the product or packaging until the issue has been reviewed.
Refused and Undeliverable Packages
Packages returned because they were refused, unclaimed, or addressed incorrectly may be subject to additional shipping costs or deductions from an eligible refund where permitted by law.
Order Changes and Cancellations
Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes after fulfillment has started. Once an order has shipped, our Refund & Return Policy applies.
Contact
ZORVELLA COMMERCE LLC
Entity type: LLC
Business address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Phone: +1 505-528-5171
Email: support@lilipetcare.com
Website: https://lilipetcare.com