Terms of service

Effective date: August 30, 2026

These Terms of Service ("Terms") govern your access to and use of LiliStore, including https://lilipetcare.com, and purchases made through our store (collectively, the "Services"). By accessing the Services or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

Store Information

Legal entity: ZORVELLA COMMERCE LLC
Entity type: LLC
Business address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Phone: +1 505-528-5171
Store name: LiliStore
Website: https://lilipetcare.com
Support email: support@lilipetcare.com

Eligibility and Acceptable Use

You must be the age of majority in your jurisdiction or use the Services with the permission and supervision of a parent or legal guardian. You may not use the Services for an unlawful, fraudulent, abusive, or unauthorized purpose.

Product Information

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, prices, and availability accurately. Actual appearance may vary because of display settings, lighting, manufacturing variations, product improvements, packaging changes, or supplier updates.

Product descriptions and other store content are provided for general information and do not constitute veterinary, medical, or professional advice.

Orders and Acceptance

Submitting an order is an offer to purchase and does not guarantee acceptance. We may refuse, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability.
  • Pricing, description, or listing errors.
  • Payment or verification problems.
  • Suspected fraud or unauthorized activity.
  • Shipping, sanctions, or legal restrictions.
  • Orders placed for unauthorized resale.

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

Customer Information

You must provide current, complete, and accurate billing, contact, payment, and shipping information. You are responsible for reviewing your order, selected items, quantities, and delivery address before submitting it.

Prices, Taxes, and Payments

Prices are displayed in US dollars unless stated otherwise. Prices, discounts, availability, and promotions may change without notice. Applicable shipping charges and taxes are displayed at checkout.

Payments are processed through Shopify and supported payment providers. We do not directly store complete payment-card information. You represent that you are authorized to use the payment method submitted with your order.

Shipping

Order processing and delivery are governed by our Shipping Policy. Delivery estimates are not guarantees. Carrier delays, weather, holidays, address problems, and other circumstances outside our reasonable control may affect delivery. Rights relating to delayed shipment remain subject to applicable law.

Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Refund & Return Policy.

Pet Safety and Product Use

You are responsible for selecting and using products appropriately for your pet. When applicable:

  • Use products only for their intended purpose.
  • Read and follow instructions and warnings supplied with each product.
  • Inspect products before each use.
  • Supervise pets during initial and continued use when appropriate.
  • Discontinue use if a product becomes damaged or unsafe.
  • Discontinue use if your pet shows irritation, discomfort, distress, or unsafe behavior.
  • Keep small parts and packaging away from pets and children.

Consult a qualified veterinarian regarding a pet's health, medical condition, behavior, allergies, or product suitability.

Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through the account. Notify us promptly at support@lilipetcare.com if you suspect unauthorized access.

Reviews and User Content

If you submit a review, photograph, comment, or other content ("User Content"), you represent that:

  • You have the right to submit it.
  • It is accurate to the best of your knowledge.
  • It does not violate another person's rights.
  • It is not unlawful, fraudulent, abusive, defamatory, or misleading.
  • It does not contain malicious code or unauthorized advertising.

You grant LiliStore a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt, and use User Content in connection with operating and promoting the Services, subject to applicable law and our Privacy Policy. You retain any ownership rights you hold in your User Content.

Intellectual Property

Unless otherwise stated, the Services and their branding, text, graphics, layout, photographs, and original content are owned by or licensed to LiliStore. You may not copy, reproduce, distribute, modify, sell, or commercially exploit that content without prior written permission, except where permitted by law.

Prohibited Uses

You may not:

  • Use the Services for unlawful, fraudulent, deceptive, or abusive purposes.
  • Attempt unauthorized access to the Services, accounts, systems, or data.
  • Introduce malware, malicious code, or disruptive technology.
  • Scrape, harvest, or collect information without authorization.
  • Infringe intellectual-property, privacy, publicity, or other rights.
  • Interfere with the security, availability, or operation of the Services.
  • Transmit spam, deceptive communications, or unauthorized advertising.
  • Circumvent purchase limits, access restrictions, or security controls.

Third-Party Services and Links

The Services may rely on or link to third-party providers for hosting, payments, fulfillment, shipping, analytics, advertising, and other functions. Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for third-party content, availability, security, or practices.

Errors and Omissions

We may correct errors, inaccuracies, or omissions and update information, including product descriptions, prices, promotions, shipping charges, delivery estimates, and availability. If an error materially affects an order you already placed, we will take appropriate action and provide any notice or remedy required by applicable law.

Disclaimer

To the extent permitted by applicable law, the Services are provided on an "as available" basis. We do not guarantee that the Services will always be uninterrupted, error-free, or completely secure. Nothing in these Terms excludes warranties, remedies, or statutory consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, LiliStore will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products. This limitation does not apply where liability cannot legally be excluded or limited.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

Governing Law and Consumer Rights

These Terms are governed by the laws of the State of Wyoming. Nothing in these Terms limits mandatory consumer protections or your right to bring a claim in a forum available to you under applicable law.

Severability

If any provision of these Terms is found unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

Changes to These Terms

We may update these Terms by publishing a revised version on this page and updating the date above. Changes apply from the date published unless applicable law requires additional notice or consent.

Contact

ZORVELLA COMMERCE LLC
Entity type: LLC
Business address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Phone: +1 505-528-5171
Email: support@lilipetcare.com
Website: https://lilipetcare.com